When it comes to cleaning large office spaces or properties, accountability and reliability are two of the biggest pain points for facility managers. Ensuring that cleaning staff consistently complete tasks to the expected standard can be a persistent challenge. In many cases, traditional methods or manual reporting fall short, leading to missed tasks and customer dissatisfaction. Complaints about incomplete cleaning or overlooked areas are common when there isn’t a clear and effective system of oversight in place.
So, how can a facility manager be sure they hire a cleaning company with the best solutions to ensure cleaning staff stay accountable and deliver reliable, high-quality service? Well, keep on reading and if you are in the Houston area, give AB Clean a call (281) 961-5607.
1. Implement Real-Time Task Monitoring
One of the best ways to ensure reliability is through real-time task monitoring. Automated systems like cloud-based tracking software allow both the cleaning team, team leads and the facility manager to keep track of tasks as they’re completed. These systems are easy to implement and often come with features such as:
Live updates: Tasks can be marked as completed in real-time, allowing for immediate feedback and oversight.
Customizable task lists: Team Leads can update the task lists based on specific cleaning needs for different days or areas.
Instant alerts: If any task is left undone or incomplete, the system sends an alert, ensuring nothing falls through the cracks.
By eliminating the reliance on QR codes or manual sign-offs, automated tracking ensures that all cleaning tasks are completed according to the schedule. This transparency allows to easily review the work being done and address any issues as they arise.
2. Train Staff on Accountability Systems
Even with the best technology, training plays a critical role in ensuring cleaning staff are accountable. At AB Clean, we emphasize the importance of accountability during training sessions, teaching staff how to use automated systems and the consequences of missing tasks.
Additionally, our Dream Team:
Sets clear Expectations: Our staff understand the standards expected for each task. This includes which tasks are high priority, how to respond to urgent requests, and the overall cleaning quality needed.
Encourages Responsibility: Regular communication about accountability and its impact on customer satisfaction reinforces the importance of consistency and attention to detail.
A well-trained team, supported by tracking systems, is much more reliable, significantly reducing the likelihood of missed tasks.
3. Use of Audits, Inspections and Spot Checks
While technology helps track task completion, AB Clean also uses audits inspections and spot checks offer a hands-on approach to ensure accountability. Routine audits, where employees check on cleaning quality at random times, ensure that the standard of work remains high. It also provides an opportunity for real-time coaching if any issues arise, helping to continuously improve performance. At AB Clean, we have an inspection calendar based on service schedules that ensure our Team is finding any outliers before our client does.
Here’s how this can be effective:
Daily or weekly audits: Having team players check each other's cleaning work ensures nothing is overlooked each service day.
Audits & Inspections: Audits and inspections are completed by management and our A-Team player's regularly making sure we can better ensure that cleanliness is being maintained consistently with our high quality standards.
Immediate feedback: We provide immediate feedback to employees, correcting any mistakes or missed areas before they become recurring problems.
4. Establish Clear Communication Channels
Accountability often falters when communication between facility managers and the cleaning team is weak. AB Clean prides ourselves with creating and updating tools that keep open and clear communication channels that allow both parties to share concerns, feedback, or specific requests. Whether it’s through a mobile app, messaging platform, or regular in-person meetings, communication is vital in ensuring reliability.
We include:
Feedback loops: A system where facility managers can submit feedback directly to the cleaning team, and the team can respond in real-time. This two-way communication can help quickly resolve issues before they escalate.
Regular check-ins: Short, check-ins between cleaning staff, team leads or facility managers help ensure everyone is on the same page, reducing misunderstandings and increasing reliability. We schedule regular check-ins with clients including emails, phone calls and in-person meetings.
5. Offer Performance Incentives
Finally, introducing a performance-based incentive program helps motivate our employees to consistently meet or exceed cleaning expectations. Since our cleaning staff know they will be rewarded for completing tasks thoroughly and on time, they take personal responsibility for the quality of their work.
We currently provide the following:
Quarterly bonuses: AB Clean provides bonuses based on customer feedback, the number of completed tasks, or spotless audit results.
Recognition programs: Publicly recognize employees who perform at a high level, offering small rewards like gift cards and other incentives.
By encouraging accountability through incentives, We foster a culture of responsibility and reliability.
Conclusion: Accountability is Key to Success
Accountability and Reliability is crucial for maintaining high customer satisfaction. At AB Clean, we do this by implementing automated task tracking systems, conducting routine audits and inspections, establishing clear communication channels, and offering performance incentives. These strategies have helped us not only enhance reliability but also foster a more accountable, motivated cleaning team, what we call our "Dream Team". And our Dream Team is what enables us to consistently deliver high-quality service that is key to building lasting relationships with our clients.
So if YOU are sick and tired of dealing with the pain of accountability and reliability with your cleaning company - give us a call, we may be your perfect Solution! (281) 961-5607
Thanks - Kim Hattan
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