Background:
A facility director managing a busy, multi-story office building faced recurring issues with keeping high-traffic areas consistently clean throughout the workday. With employees, clients, and visitors regularly passing through the lobby, hallways, and restrooms, the building often became untidy before the nightly cleaning crew arrived. Complaints about overflowing trash, dirty restrooms, and unsightly lobby areas began to pile up, prompting the firm to search for a solution.

The Pain Point:
The key challenge was maintaining consistent cleanliness throughout the day, particularly in high-traffic zones like the lobby and common areas. While regular cleaning crews addressed the building’s needs after hours, the lack of attention during peak business times left these areas looking neglected, resulting in a negative impact on the firm’s professional image.
The Solution: AB Clean’s Targeted Approach
AB Clean devised a solution tailored to the needs of this office building.
Porter Service: AB Clean assigned a dedicated porter to the office building, responsible for real-time cleaning at the time the director requested. This includes tasks like immediate trash removal, restroom maintenance, and quickly addressing spills or other cleanliness issues as they arose. The presence of a porter ensured that high-traffic areas remained clean and presentable throughout the workday both inside and out, thus minimizing disruptions and enhancing the building's professional atmosphere.
Routine Audits and Feedback Loops: AB Clean also established regular audits of the cleaning quality during business hours, conducted by a lead technician. This process allowed for spot checks of problem areas and immediate corrective action if needed. In addition, AB Clean implemented a feedback loop, where the facility manager and even tenants occupying rental space could communicate any specific concerns or emerging issues directly to the cleaning team. This two-way communication ensured that any potential problems were swiftly addressed.
Customizable Scheduling: Instead of relying on complex technologies, AB Clean optimized its services by adjusting all service schedules to match the building’s busiest times. For example, additional cleaning attention was given during client-heavy hours, ensuring that the building’s appearance was maintained during key moments. This simple yet effective solution maximized efficiency and met the manager's specific needs.

Results:
Within two months, the building manager experienced a 90% reduction in cleanliness-related complaints, particularly regarding restrooms and the lobby. The presence of the porter created a more seamless, consistently clean environment throughout the work week. The facility director reported that the simple adjustments to cleaning schedules and the direct feedback system resulted in faster responses to issues and a noticeable improvement in the overall building cleanliness.
Tenants and employees appreciated the cleaner work environment, and clients took note of the improved appearance, which helped reinforce the building's reputation for professionalism.
Long-Term Impact:
AB Clean’s tailored approach not only addressed the immediate cleanliness concerns but also provided a sustainable, long-term solution. By maintaining porter services and continuing the regular feedback loops, the building has been able to keep its high-traffic areas clean and presentable for years, without the need for expensive or complicated technology.
The customizable cleaning schedule ensured that the office building’s unique needs were consistently met, and the direct communication between the director and AB Clean allowed for ongoing improvements to the service.
Conclusion:

AB Clean successfully resolved the manager director’s challenges by providing porter services, regular audits, and a feedback loop, offering a very effective solution. The flexible scheduling ensured that high-traffic areas were always clean during peak business hours, enhancing the office’s atmosphere and preserving the building’s professional image. This case study demonstrates how AB Clean can deliver lasting results by focusing on real-time cleaning and responsive service for high-traffic properties.
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